Refund Policy — Job Application Tracker Google Sheets

Last updated: Sep 13, 2026

This extension is an independently maintained project, not a company product. Paid plans are billed through Paddle.com Market Ltd ("Paddle"), who acts as the Merchant of Record (authorized reseller) for every purchase — see Pricing and the Terms of Service. This page explains when a refund is available and how to ask for one.

Paddle is the seller of record. Because Paddle is the merchant of record, your purchase contract for payment purposes is with Paddle, not directly with the developer, and it's also governed by Paddle's Buyer Terms. Paddle retains independent authority to approve a refund under its own consumer-protection obligations and processor rules, at its sole discretion, even in situations this policy would otherwise treat as non‑refundable. This policy sets out our own criteria and does not limit or override Paddle's.

1. General rule: purchases are final

Except as described in Section 2, all charges — including subscription renewals — are non-refundable. In particular, we do not refund for:

Change of mind, no longer needing the extension, or finding a feature isn't what you expected after trying it.
Forgetting to cancel before a renewal date. Subscriptions renew automatically until cancelled; cancelling stops future charges but does not refund the current period.
Partial or unused time after you cancel or downgrade mid-cycle — you keep access through the end of the period you already paid for, with no prorated refund for the remainder.
Usage already consumed during the billing period (e.g., auto-fill runs, automated Gmail status checks, or applications auto-logged before the refund request).
Accounts disabled for abuse or a violation of the Acceptable Use section of the Terms of Service (for example, sharing a license key or attempting to overload the backend).
Dissatisfaction with the product roadmap, missing features, or comparison to other tools — the extension is provided as-is, with no warranty, as described in the Terms of Service.
Third-party issues outside our control, such as a career site changing its page layout, Google account restrictions, or Gmail/Workspace outages.

2. When a refund may be granted

We'll consider a refund, at our discretion, if you contact us within 14 days of the charge and one of the following applies:

Duplicate charge — you were billed more than once for the same plan/period.
Unauthorized charge — the charge wasn't made by you or someone authorized to use your payment method.
Confirmed technical fault — a core paid feature (auto-fill, or the Gmail email-integration status updates) did not work as described, you reported it to us with enough detail to reproduce it, and we were unable to fix it or offer a working alternative within a reasonable time.
Billed after cancellation — you cancelled before the renewal date shown at checkout but were still charged, due to an error on our end or Paddle's.

Meeting one of these doesn't guarantee a refund — we look at the specifics of each request — but these are the cases we'll actually consider. Refunds granted under this section are for the plan charge only, not for any unrelated loss (see Section 3 of the Terms of Service on liability).

3. How to request a refund

Because Paddle processes the payment, the fastest path is usually the "Get help" or receipt link in the order confirmation email Paddle sent you, which goes straight to Paddle's support. You can also email us directly at product@jobapplicationtrackergooglesheets.com with the email address on the account and the approximate charge date; we'll review it against Section 2 and, if approved, instruct Paddle to process it. As a one-person project, this is handled manually and, outside of clear-cut duplicate/unauthorized charges, can take up to two weeks for a first response.

4. Processing time and method

Approved refunds are issued by Paddle back to the original payment method and follow Paddle's standard processing times, typically 5–10 business days depending on your bank or card issuer — we don't control that timeline. If a refund includes tax that Paddle collected on the transaction, the tax portion is refunded along with it.

5. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us or Paddle first, we treat that the same as any other chargeback: it may result in the account being suspended while the dispute is resolved, and repeated or bad-faith chargebacks are grounds for permanent suspension under the Acceptable Use section of the Terms of Service. Please contact us first — most billing issues are quicker to fix directly than through a dispute.

6. Free plan and trials

The Free plan has no charge and nothing to refund. If we ever offer a free trial of a paid plan, its terms (including when the first charge occurs) will be shown at signup; converting from a trial to a paid plan is treated the same as any other purchase under this policy.

7. Currency and price changes

Prices are shown in USD; Paddle may display an equivalent amount in your local currency at checkout, and currency conversion is Paddle's, not ours. If we change plan pricing, it applies to future billing periods only — it does not retroactively affect a period you've already paid for, and does not itself create a right to a refund.

8. Changes to this policy

If this policy changes, the date at the top of this page will be updated. The version in effect at the time of your charge is the one that applies to that charge.

9. Contact

product@jobapplicationtrackergooglesheets.com

See also: Pricing · Terms of Service · Privacy Policy